Impact Infographic

Calls to 211

Calls to 211, a program for people seeking information and referrals for government, health, community and social services, have risen 150% during the COVID-19 pandemic. Last year more than 205,000 community members used it to connect to vital services.


Poverty and its impacts, income disparity and seemingly endless stream of disruption are taking their toll. More people than ever are in vulnerable and precarious circumstances. United Way has a role to play.

What We Do

We fight to build a community where poverty has no power. Where 100% of people experiencing poverty — now or in the future — can break free, triumph and unleash their full potential.


We’re in neighbourhoods across Durham Region supporting resources where the need is greatest.


United Way in Action

  1. Investing in a broad, diverse network of community services in every neighbourhood.

    200,000+ people in Durham Region were impacted by United Way programs in 2020.

  2. Assisting women and their children to live violence free.

    2,600+ women and children struggling with trauma and abuse were able to access safe emergency shelter, transitional housing and ongoing support programs. In 2020, there was a 16.5% increase in the hours spent supporting abused women in a crisis and/or transitional capacity.

  3. Creating opportunities for seniors to engage in their community.

    Over 9,200+ seniors accessed programs that allowed them to stay connected with the community, increase their well-being and maintain their independennce.

  4. Changing the course of young lives.

    22,000+ children and youth received mentoring, counselling, leadership, sports and recreation engagement programming.

  5. Food security.

    40,000+ people accessed food banks, community gardens and food security programs. There was a 30% increase in demand in 2020.


Your gift helps people and families experiencing poverty access all the supports, connections and opportunities they need to thrive.

Community Sector Focus Areas

  • Early learning and parenting
  • Enrichment and skill building for middle years
  • Youth development
  • Homelessness (including prevention)
  • Employment and financial security
  • Counselling and mental health for individuals and families
  • Independent living
  • Community building and connections
  • Programs to address domestic violence
  • Social and systems change

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