Volunteer Management Foundations

Tuesday, March 18th, 2025

Whether you’re new to the volunteer management profession, or looking to re-energize and upgrade your knowledge, this 2-day in-person training experience has you covered. Over the course of two interactive full-day workshops, we’ll explore the entirety of the volunteer engagement cycle, taking deep dives into planning, recruitment, screening, onboarding, supervision, retention and more. You’ll hear from experts in the field while also building the essential components of your own approach. Plus, you’ll leave at the end of the second day with your own workbook filled with ideas, next steps, templates and more. Lunch will be provided both days, and we’ll have plenty of refreshments and opportunities to connect with peers throughout the program.

By the end of the two workshop days, participants will have:

• A detailed understanding of the volunteer management cycle
• Templates and tools to plan and recruit for volunteer roles effectively
• Insight into appropriate, respectful screening
• Tips for planning orientation and training that engages volunteers
• Resources for successful supervision, support and retention
• New ideas to inform successful, meaningful involvement throughout the volunteer’s engagement
• Suggestions for keeping the learning going

Sammy Feilchenfeld, CVA (he/him) is an adult educator, volunteer manager and
lifelong learner. His 20+ years of experience leading volunteers inform the interactive
learning experiences that are the core of his work as Senior Manager of Learning at
Volunteer Toronto. Whether supporting the learning goals of non-profit engagement
professionals, Board members, volunteers or community leaders, Sammy has a strong
focus on a variety of educational interventions that challenge and inspire. Sammy
contributes to regular connections for the Ontario Volunteer Centre Network (OVCN)
and is currently volunteering as Vice-Chair with the Council for Certification in Volunteer
Administration (CCVA). Sammy’s experience as a high school teacher, theatre producer,
and policy inform regularly inform his learning development and outlook on the future of the sector.